Customer Experience

William Higham
Consumer Futurist, Author & Founder of Next Big Thing

Alex Hunter
Brand and Social Media Strategist

Justin King CBE
Business Leader & Former CEO of Sainsbury's

Jonas Kjellberg
Serial Entrepreneur & Founding Member of Skype

Martin Lindstrom
Leading Expert on Business, Brand, & Culture Transformation

Tamara Lohan MBE
Co-Founder of Mr and Mrs Smith

Costas Markides
Professor of Strategic and International Management at LBS

Brian McBride
Former Chairman of ASOS & Former CEO of Amazon UK

Rita Gunther McGrath
Expert on Strategy in Uncertain and Volatile Environments

Nathalie Nahai
Expert in Psychology, Persuasive Tech & Human Behaviour

Joe Navarro
Leading Expert on Body Language

Alan O'Neill
Change Agent

Nancy Rademaker
Expert in Customer Centricity & Digital Transformation

Nigel Risner
Personal Development Specialist and Respected Author

Jez Rose
Behavioural Expert